Refund & Cancellation Policy

• Legal name: IVORY PULSE SRL
• Registration number: 52619680
• Contact: support@ivory-pulse.com
• Registered address: To be added before payments open.

This Refund & Cancellation Policy applies to Pulse One — Founders Edition pre-orders and, once delivered, to the Pulse One wearable companion. It describes the circumstances in which you may cancel your reservation or request a refund, and how we process them.

Until payments are enabled, the Ivory Pulse site is waitlist-only. No money is collected and no refund is due for joining the waitlist — you may leave the list at any time by emailing us. The final Refund & Cancellation Policy will be published on this page before checkout opens, so you can review the exact terms before any payment is taken.

Once the pre-sale opens and your reservation becomes a paid pre-order, you may request cancellation and a refund at any time before your unit enters our fulfilment pipeline, subject to the final policy we will publish when payments are enabled. In that case, we will refund the amount you paid for the pre-order, less any third-party transaction fees we are unable to recover.

Where you buy Pulse One as a consumer in a jurisdiction that provides a statutory right of withdrawal (for example, under EU consumer law), you generally have the right to withdraw from the purchase within 14 days of receiving the product, without giving a reason, unless a legal exception applies.

• Notify us within 14 days of delivery by emailing support@ivory-pulse.com with your order reference and the words “withdrawal request”.
• Return the product to the return address we provide, in its original packaging where possible, and in reasonable condition.
• You are responsible for the return shipping unless we explicitly agree otherwise.
• We will refund the price of the product after we receive and inspect the returned unit.

Some statutory exceptions may apply (for example to sealed items unsealed after delivery for health or hygiene reasons, or to goods made to your specification). Where an exception applies, we will inform you in writing.

EU readiness note: from on or around 19 June 2026, where Ivory Pulse is actively selling to EU consumers, we expect to provide a one-click digital cancellation / withdrawal function directly on this website where legally required. It will be published before payments open for EU buyers.

To qualify for a refund under the right of withdrawal, the product must be returned in reasonable condition, showing only the handling necessary to establish its nature, characteristics and functioning. We may reduce the refund to reflect any diminished value resulting from handling beyond that.

If your Pulse One arrives damaged, defective or materially different from what was described at pre-order, please contact support@ivory-pulse.com within a reasonable period after delivery. We will, at our discretion and in accordance with applicable consumer law, arrange repair, replacement, or a refund.

The core Pulse AI companion experience is provided as an ongoing service. Lifetime core AI access offered to Founders Edition purchasers is tied to the Pulse One hardware and reasonable continued operation of the service, and is subject to fair-use thresholds, abuse prevention, service availability and our Terms & Conditions. Refunds for a physical pre-order are not conditional on ongoing cloud-service uptime commitments, and lifetime access does not create a cash-refundable entitlement independent of the hardware.

When a refund is due, we process it to the original payment method via our payment provider. Banks typically credit refunds within 5–10 business days after we initiate them, but exact timing depends on your card issuer or bank. We will publish a more precise service-level commitment before payments open.

For any cancellation or refund request, please email support@ivory-pulse.com with your order reference. Please include your full name and the email used at checkout.

This is a pre-launch draft. The final Refund & Cancellation Policy may be updated before payments open, and will take precedence at the moment you place a pre-order or purchase.